Privacy Policy

Contact details (name, email, phone), pickup and delivery addresses, cargo details you declare, and payment status. Card numbers are processed by Stripe and never touch our servers. Account sign-in is handled by Google authentication; we store only your email, name, and role.

To dispatch, track, bill, and prove delivery of your shipments; to send transactional email (confirmations, invoices, status notices); and to operate client and driver portals. Public tracking shows status and city-level location only — full addresses are visible only to you, your assigned driver, and our dispatch team.

We do not sell your data, share it with advertisers, or use it for marketing lists. Proof-of-delivery photos and invoices are stored in access-controlled object storage.

We use privacy-conscious, aggregate site analytics to understand traffic. No shipment data is sent to analytics providers.

We collect mobile phone numbers for text messaging only when you opt in by checking the delivery-updates box at booking. Consent is not a condition of purchase.

Texts are delivery status updates only — for example, when your driver is on the way and when your shipment has been delivered. We do not send marketing texts.

Message frequency varies by delivery (typically two messages per shipment). Message and data rates may apply.

Reply STOP at any time to opt out, reply HELP for help, or call Dispatch at (931) 999-1796. You will still receive delivery updates by email.

Mobile numbers and SMS consent are never sold or shared with third parties for marketing purposes. They are shared only with our messaging provider as necessary to deliver the texts you asked for.

Email contact@thornburylogistics.com to access, correct, or delete your account data, subject to records we must retain for billing and legal purposes.